A recent study indicates that:
- 85% of surveyed customers said that they form the opinion about the company and its
brand based on their interaction at contact center and agent, and
- 63% customers said that they would become disloyal because of a bad experience with contact center agent
In this complimentary whitepaper, Speech Analytics-Enhance Customer Experience, you will understand how to take advantage of Speech Analytics at your call centers to deliver a better customer experience, improve agent efficiency and get business intelligence data for the organization.