Enhancing Customer Experience through Speech Analytics

A recent study indicates that:

  • 85% of surveyed customers said that they form the opinion about the company and its
    brand based on their interaction at contact center and agent, and
  • 63% customers said that they would become disloyal because of a bad experience with contact center agent

In this complimentary whitepaper, Speech Analytics-Enhance Customer Experience, you will  understand how to take advantage of Speech Analytics at your call centers to deliver a better customer experience, improve agent efficiency and get business intelligence data for the organization.
 

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