“At Celtycs, we are passionate about enabling organisations to deliver a lasting smile on every consumer of their products and services through exceptional customer service.”
Celtycs was conceived and founded in 2002 to help companies strategize, develop and deploy customer management solutions across their business processes. Celtycs is based in Bangalore, India and has serviced more than 70 global customers that include Fortune 50 companies, top 5 Indian telecom operators, global contact centres, private equity firms and business process outsourcers.
Celtycs adopts a unique result-driven approach that involves an analysis of the business need, customer management strategy definition and the execution of the strategy across the people, process and technology dimensions using its proprietary methodologies and tools.
Celtycs is part of a very successful global alliance called LimeBridge™. The alliance has 8 member companies from 8 countries around the globe – including Australia, France, Germany, India, Japan, Sweden, U.K. and the U.S.A. Collectively we have served over 150 companies from around the globe and our customers have included marquee names from Banking, Insurance, Travel, Telecom, Technology, Travel and Utilities.
Celtycs and the LimeBridge global alliance deliver world class solutions including:
• Creating and Implementing Customer Service Strategy
• Listen and Act on Customer feedback
• Benchmark the Service Experienced by your Customer
• Self Service Design
• Improve Contact Center Performance
• Deploy the Right number of Resources at the Right Place at the Right Time
• Make Internal Quality Monitoring an Early Indicator of Customer Experience
• Optimise Cost of Customer Acquisition and Service
M D Ramaswami, known to friends as MD started Celtycs in 2002. MD has over 20 years of experience in technology, outsourcing and customer service, Prior to Celtycs, MD was the first Managing Director of Dell International Services, Dell’s offshore services centre in India and was responsible for creating and growing it to over 2000 people in 18 months. He was specially felicitated by Michael Dell for leading Dell’s best of breed technical support centres across the globe. MD has held leadership positions at Talisma, Verifone, PSI and Infosys. He has been an invited speaker at many international forums such as IQPC, SSPA and Internet World. MD holds a Bachelor’s degree in Engineering from IIT Madras, Masters in Computer Science from Michigan State University and an executive MBA from Stanford Business School.