At Celtycs, we are passionate about enabling organisations to deliver a lasting smile on every consumer through exceptional customer service.
Our key offerings:
- Create and Implement Customer Service Strategy
- Listen and Act on Customer feedback
- Benchmark Service experienced by your Customer
- Self Service Design
- Improve Contact Centre Performance
- Deploy the Right number of Resources at the Right Place at the Right Time.
- Make Internal Quality Monitoring an Early Indicator of Customer Experience.
- Optimise Cost of Customer Acquisition and Service
ALL DELIVERED THROUGH OUR CONSULTING, CUSTOMISED SERVICES AND PRODUCTS
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